Last updated: June 2020

1. Who we are

When we mention “JBJ Aquariums”, “we”, “us” or “our” in this Privacy Policy, we mean Transworld Aquatic Enterprises, Inc, or the relevant Transworld Aquatic Enterprises, Inc company responsible for processing your data.

2. About this privacy notice

This Privacy Notice explains how JBJ Aquarium collects and uses personal data about you when you use our website, mobile apps, and other online products or services that link to this Privacy Policy (collectively, the “Services”).

3. Changes to this Privacy Policy

We’re likely to update this Privacy Policy occasionally and when we make changes, we will revise the date at the top of the policy. In some cases, will notify you through the Services, such as on our homepage.

4. What personal data we collect and how

4.1 Information provided by users

  • Customer Support: When you contact us, you can provide us with information about your use of the Services, including information about JBJ Aquariums consumer products (“Products”) that you own and contact details, so that we can provide customer support.
  • Payment Information: We use a third-party payment processor (currently Payeezy) to assist in securely processing your personally identifiable payment information. You may find out more about how Payeezy stores and uses your credit card information by accessing Payeezy’s privacy policy.

4.2 Data that indirectly identifies you and automatically collected data

When you use the Services, we collect data that indirectly identifies you and we automatically collect other data about you, including:

  • Cookies: A “cookie” typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about Device, such as: user settings, browsing history, and activities conducted while using the Services. Our Services use the following cookies:
    • Strictly necessary cookies, which are required for the operation of the Services. Without them, for example, you would not be able to use your Account.
    • Analytical/performance cookies, which allow analytics services to recognize and count the number of visitors, learn how visitors navigate the Services, and improve the Services.
    • To learn more about cookies and web beacons, visit www.allaboutcookies.org.
  • Analytics Services: We uses analytics services, such as Google Analytics, to collect and analyze your information. Generally analytics services do not identify individual users. Many analytics services allow you to opt out of data collection. For example, to learn more about Google Analytics practices and to opt out, visit www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

5. What we use your data for:

We use the data we collect to provide, maintain, and improve our Services. We also use data we collect to:

  • Send you updates, support messages, and to respond to your questions and customer service requests;
  • Communicate with you about products, services, offers, and events offered by JBJ Aquariums;
  • Facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;
  • Detect, investigate and prevent fraudulent transactions and other illegal activities; and
  • Carry out any other purpose described to you at the time the data was collected.

6. How is this information shared?

  • Third-party providers: We share your information with third-party providers that we work with to help us operate, provide, analyze, improve, understand, customize, support, and market the Services.
  • Regulatory and legal issues: We may also release your information to third parties when we believe it is appropriate to comply with the law, enforce our terms and policies, or protect ours or others’ rights, property, or safety.

7. How long will the data be stored?

We store your information until we no longer need it to provide the Services, as described in this Privacy Policy, or until you request your data to be deleted, depending on which comes first.

7.1 How can you manage information about you, including your Account?

We provide you with the ability to review, manage, or delete your information.

  • Unsubscribe: If at any time you would like to manage your communications settings, such as unsubscribe from receiving emails, we include detailed unsubscribe instructions at the bottom of each email.
  • Deleting Your Data: If you want to delete your data, you may email us to support@jbjaquarium.com. Deleting your personal data will remove the personally identifiable information associated with your Account such as purchase history and product registration information.

How can you contact us with questions?

If you have any questions or concerns, there are a few ways you can contact us:

Email Us:

support@jbjaquarium.com

 

Call Us:

United States：+1 (877) 374 9981 Mon-Fri 8AM-4PM (PT)

 

Write Us:

JBJ Aquarium

3730 W Century Blvd, STE. #3

Inglewood, CA 90303